Proven Ecomm Strategies.
With today’s world and how trial has become a negative option for some clients to seek traffic sources and run a healthy business we are seeing a huge increase in “E commerce” businesses that come to us. This is due to our CS Evolve software and it’s ability to fully customize scripting, and a knowledgeable base for our agents, plus our high quality agents + our highly experienced Client Services Team!
We have multiple clients who have left to other set ups but flock back to us due to the quality of our agents + the in depth training and programs we have to offer.
E-comm offers are more up front costs and therefore more susceptible to being refunded if agents do not know how to properly explain or address each customers concern.
When doing multiple QA across multiple call centers in the space, We found that others are not adapting nor properly explaining the program to customers and the why’s and how’s of the value of the products they are paid to support, at CS.help we make every agent an expert on your products!
Contact us for more information to see how we can help you!
